Terms & FAQ

You may book directly through our socials — @therentalcloset on Facebook and Instagram. Click "Book This Dress" on any dress, fill in the template, and send it to us. We'll confirm availability and guide you through the reservation.

A reservation fee (₱300 or ₱500 depending on the dress) is required to secure your booking. This amount serves as your security deposit. The deposit will be forfeited in cases of misuse, damage, or violation of rental terms — otherwise it's refunded when the dress is returned in good condition.

Check our Size Guide — every dress lists the sizes available (XS–L). Still unsure? Send us your measurements and we'll recommend the best fit.

Yes, of course! For urgent bookings, please send us a direct message on our socials @therentalcloset and we'll assist you as soon as possible.

Clients are given a 3-hour window upon receipt of the dress to inspect their rental and report any concerns regarding size, fit, or damage. Within the first 3 hours, replacement is free of charge for valid concerns, subject to availability. Please inspect your dress as soon as you receive it and contact us immediately.

Clients are not allowed to wash the dresses. We handle professional cleaning after every rental — just return the dress as-is after your event.

Yes — we deliver across Metro Manila and can arrange courier for nearby provinces. All shipping costs are covered by the client. Pickup from our boutique is always free.

A valid ID is required upon reservation for verification and security purposes. A reservation fee secures your booking, and the rental fee is settled before pickup or delivery.